Painting by numbers is an activity that includes a goDrawy kit and a canvas with a printed framework for your future painting. Every color is given its own number. You simply follow the pattern, and you’ll be surprised at how elaborate your work of art will be.

1 – Numbers are indicated on each canvas.

2 – Each number represents a color of the provided paint tube on the reference chart

3 – Fill in the numbered space with the corresponding numbered color.

4 – Follow the numbers, and become the painter!

The background shouldn’t be too cluttered. 

For family pictures, we don’t recommend more than 5 people if you want to have a good quality paint-by-number result 

High-quality close-ups with good lighting usually give the best results. 

Pictures taken inside in the dark or outside against the light are not recommended.

We conduct a photo check for every new order we receive and we will email you if we need a different one. It’s best to take matters into your own hands and ensure you upload the best photo you have.

If we do need a new photo from you, this may lengthen your delivery time by a few days. The sooner you respond to our email the better.

Please note that if you refuse to provide a replacement after we have informed you that the original photo may not result in quality canvas art, then we cannot refund you. It’s your responsibility to ensure that you are happy with the photo you provided.

1x Numbered acrylic paint set (About 24 different colors, depending on the painting)
1x Numbered high-quality linen canvas
1x set of 3 paint brushes (1x small, 1x medium, 1x large)
1x hanging kit, including 2x screws and 2x non-track hooks

Of course DIY frame in case you ordered it.

US Orders: Most orders are generally produced and ready to ship within 2-4 days. This can increase to up to 7 days during busy periods and sales periods. Shipping takes between 10-13 days.

UK Orders: Same as above for the production time. 2-4 business days, and then the shipping takes 7-14 days.

International Orders: the production time frame is the same as before but the shipping takes for Canada, and Australia, Up to 15 days. In Europe and the rest of the world, shipping may take Up to 13 business days.

Please consider in mind that the impact of COVID-19 is causing local, state, and national governments around the world to issue work and travel restrictions on a daily basis, which are impacting our ability to meet our high standards of service therefore deliveries might be delayed and the shipping time frame exceeded by a few days. Also, consider the fact that the economic situation in the world right now is not the best, therefore this could also impact the delivery of your order.

Yes, you will get a tracking number. We pride ourselves on outstanding customer support service and total transparency about your order status. We’ll email you your tracking number as soon as it’s available.

If you haven’t received your tracking number after 15 days, please email us.

Usually yes, you will receive all items in one parcel. Sometimes one piece of art is completed a day or two before the other in the order. In these cases, we ship out the completed artwork in one parcel and then send the other one once it’s finished.

We accept all major debit and credit cards including Visa, Mastercard, American Express, and more. We also accept ApplePay payments.

As your order is 100% unique and custom-made for you, we cannot offer refunds. If you have a problem with your final product, please email us and we’ll do our best to make sure you’re happy. If you received an incorrect or damaged item, let us know and we’ll send out a replacement as fast as possible! Note that while we do not refund faulty orders, we do replace them as quickly as we can.

If for any reason you are not satisfied with your purchase, items that meet the return parameters can be returned within 14 days of receiving the order.

Proceed by sending an email to contact@godrawy.com following these instructions:

In the subject line of the email, indicate the order number and the problem encountered (PRODUCT TO REFUND ORDER NUMBER _______).
Describe your reasons in the body of the email, and include pictures if possible.
You will be contacted within 24/48h by our operator to resolve the issue.

You will be responsible for the shipping costs and you will need to provide us with a tracking number. The company will not be held responsible for lost or undelivered returns without identification and traceability.

*If the return request is made after 14 days after receiving the order, godrawy.com will reserve the right to refuse the exchange/refund request.

If you are not satisfied with your products, you may contact the Numeralpaint Customer Service department via email contact@godrawy.com. We will provide you with directions and the address to return your product. The returned item must be unused, fully functional, undamaged, and in its original packaging in a resalable condition.

Please note that the customer is responsible for all the shipping costs to return the product, and if it got lost during transit we will not be responsible and we will not be able to refund you.